Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-roof-leak-repair.storysurge.net (hereafter referred to as “the Company” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users visiting our website, utilizing our applications, and engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These external entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices for the following interactions:

  • Using our applications and services as an authorized user
  • Visiting or navigating through our websites associated with this policy
  • Subscribing to or receiving communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We gather various types of personal data to enhance your experience and provide tailored services. The categories of information we collect include:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: We may collect banking details or financial records for invoicing, accounting, and fraud prevention purposes.
  4. Purchase Information: Records of products or services purchased from us, including quantities, order dates, and purchase amounts.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, mobile phone numbers, and advertising IDs.
  6. Location Data: Geolocation information provided by your browser or device when using our location-based services.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit to us regarding our products or services.
  8. Social Media Information: If you log in or connect your social media accounts to our platform, we may collect data from those platforms (e.g., name, profile picture, connections).
  9. Product Information: Details about the products you view, search for, or purchase on our website.

We obtain this data through various methods, including direct user input, automated tracking technologies (like cookies), and information provided by third-party services.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform:

  • Strictly Necessary Cookies: These are essential for the basic functions of our website, such as enabling login and navigation.
  • Preference Cookies: Used to remember user preferences and settings for a personalized experience.
  • Analytics Cookies: Collect data about visitor behavior to improve our services and understand how users interact with our platform.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We adhere to legal requirements and industry best practices for data retention:

  • Personal data is retained as long as necessary for the purposes it was collected for, unless a longer period is required by law.
  • Once the purpose of data collection is fulfilled, or when no longer needed for business or legal reasons, we securely delete or anonymize the data.

Security Measures

We prioritize the protection of your personal data through robust security measures:

  • Implementing encryption for data at rest and in transit to safeguard sensitive information.
  • Engaging secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that a child has provided us with personal data, we take steps to delete that information.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access and Rectification: The right to request access to your data and corrections if it is inaccurate or incomplete.
  • Erasure and Data Deletion: The right to have your data erased and to prevent further processing under certain circumstances.
  • Restriction of Processing: You can request restrictions on how we use your personal data.
  • Data Portability: The ability to receive a copy of your data in a structured, commonly used format.
  • Objection and Withdrawal of Consent: The right to object to the processing of your data and to withdraw consent at any time.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or have questions about our data practices, please contact our dedicated privacy team via the channels mentioned below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy:

We value your trust in our commitment to protect your privacy and data security.